SALON POLICIES
NEW CLIENTS
A credit card is required to be kept on file to schedule any service with the team at Citrine. Once you have submitted your consultation form and have received a date/time for booking the team will retrieve this information from you.
Your card will never be charged unless you violate our Cancellation/No Show Policy.
CONFIRMATION CALLS/TEXTS
As a courtesy, 72 hours before your appointment you will receive a confirmation text that you will need to reply "C" to confirm.
However if you do not confirm via our text, one of our team members will call you 48 hours beforehand to confirm your booking.
If we are unable to reach you, we will leave a message to call us back to confirm.
Please understand, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and our cancellation fee.
CANCELLATIONS
Your appointments are very important to the Citrine Salon members. They are reserved for you. We understand life happens and sometimes you have cancel your appointment . We are just as bummed as you are. In the event that you would need to cancel, or reschedule an appointment, We honor a
firm 48 hour notice policy.
All cancellations made 48 hours prior to the appointment are no problem. Cancellations made on the day before or same day (within 48 hours) your reserved card will be charged 50% of the scheduled service(s) through our automated system.
If you need to cancel your appointment please call the salon at 845-605-1788 and speak with a team member.
If you are calling over the weekend please note your Tuesday appointment must be cancelled on a Saturday or to contact via email before 48 hours.
NO SHOW
Not showing up to your appointment isn’t kind. We respect your time, so you should respect ours. If you do not show to your appointment, your reserved card will be charged the amount of the service you are booked for, and you will not be able to book future reservations with us.
Please understand that upon booking we reiterate these policies upon retrieving your credit card information. We understand life happens, but we are a running a business.
We ask you please understand and respect our policies before booking.
SERVICE DOWNGRADES
If you need to adjust the service in which you are booked for, please contact the salon before the 48 hour notice.
Downgrading a service day of (changing from color and haircut, to just a haircut)
will result in the charge of the full service booked.
Please keep this in mind when our team calls to confirm your booking.
REFUNDS
We do not offer refunds of any kind.
What we do is an art, read service adjustments.
WIFI AVAILABLE
Yes, we have wifi. Please feel free to bring your device, tablet, or laptop with you to your appointment. We just ask that devices be used on "silent" or with headphones to ensure a relaxing experience for all.
SERVICE ADJUSTMENT
If you are dissatisfied with your hair, please contact the salon directly. We will be happy to make small adjustments within 7 days of your original service date. Anything after 1 week will be subject to charge.
GIFT CARDS
We love being apart of a gift you may give a loved one, friend, or client. When you purchase a gift card from us, they carry a 1 year expiration date, and a promise to give the recipient the best Citrine experience we can!
GRATUITY
Gratuity can be left in cash or via the Venmo app. We do not allow tips on cards.
PRICING
Services at Citrine vary depending on your stylist chosen, length of hair, thickness of hair, time required and product used. Our services are a starting at price and can increase due to what is stated above.